- +92 324 3854581
- info@houseofrubea.com
- Pakistan
From Our House to Yours, Every Delivery With Care.
From Our House to Yours, Every Delivery With Care.
At House of Rubéa, we aim to make every order experience smooth, reliable, and carefully handled. Once your order is confirmed, we prepare your fragrance and arrange delivery through our available delivery partners.
Orders are processed after the order details have been confirmed.
Applicable delivery charges must be paid in advance before your order is processed for dispatch.
Once the delivery charges have been received and confirmed, your order will proceed for dispatch.
During sales, promotions, new launches, or busy periods, processing times may take longer than usual.
Delivery times may vary depending on your location, shipping method, order volume, and courier availability.
Estimated delivery times are provided as a guide and are not guaranteed delivery dates.
Once your order has been dispatched, you may receive tracking information where available.
Applicable delivery charges will be communicated or displayed during the ordering process.
Delivery charges are payable in advance and must be received before the order is dispatched.
Any promotional free-shipping offers will be subject to the terms and conditions stated with the relevant offer.
If tracking is available for your order, tracking details will be shared with you once your order has been dispatched.
Please note that tracking information may take some time to become active after the parcel has been handed over to the courier.
Customers are responsible for providing accurate and complete shipping information when placing an order.
House of Rubéa cannot be held responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.
While we work with reliable delivery partners, shipping delays may occasionally occur due to courier operations, weather conditions, holidays, high order volumes, or circumstances beyond our control.
If your order appears to be significantly delayed, please contact us so we can assist you.
If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.
This will help us review the issue and work with the relevant delivery provider where necessary.
If you need to change your shipping information after placing an order, contact us as soon as possible.
We cannot guarantee that changes can be made once an order has been processed or dispatched.
For questions regarding shipping, delivery charges, or your order, please contact House of Rubéa through the contact information available on our website.
