Privacy Policy

Your Trust, Our Responsibility, Every Step of the Way.

Privacy Policy

Your Trust, Our Responsibility, Every Step of the Way.

Privacy Policy

At House of Rubéa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or place an order.

Information We Collect

When you browse our website, place an order, or contact us, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Delivery and payment information

  • Information you provide when contacting our customer support

  • Technical information such as IP address, browser type, and device information

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Arrange delivery of your purchases

  • Confirm orders and communicate order updates

  • Process and verify payments

  • Confirm advance payment of delivery charges

  • Provide customer support

  • Improve our website, products, and services

  • Send promotional communications where you have chosen to receive them

  • Prevent fraudulent or unauthorized activity

  • Comply with applicable legal requirements

Delivery & Payment Information

When you place an order, we may collect and process information related to your delivery and payment.

Delivery charges are required to be paid in advance before your order is processed for dispatch. We may use your payment and contact information to confirm receipt of the applicable delivery charges and proceed with your order.

Payment Information

Payments may be processed through secure third-party payment providers. House of Rubéa does not intentionally store complete payment card details on its own systems.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and provide relevant content or marketing.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who assist us with payment processing, order fulfillment, shipping, website operations, analytics, or customer support.

These service providers are expected to handle your information only as necessary to provide their services.

Marketing Communications

If you subscribe to our promotional communications, we may send you information about new fragrances, collections, special offers, and other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services. House of Rubéa is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of your information.

To make a privacy-related request, please contact us through the contact details provided on our website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact House of Rubéa through the contact information available on our website.